Shipping policy

Shipping Policy

Effective Date: 22 07 2026

At Rushna India, we are committed to delivering your order safely, efficiently, and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are processed on all business days (Monday to Saturday), excluding public holidays.
Orders are usually processed within 1–3 business days after payment confirmation.
During product launches, festive seasons, or sale events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your shipment tracking details.

2. Shipping Coverage

Rushna India currently ships across India.

For international shipping inquiries, please contact our customer support before placing an order.

3. Estimated Delivery Time

Estimated delivery timelines are:

Location	Estimated Delivery
Metro Cities	2–5 Business Days
Tier II & Tier III Cities	4–7 Business Days
Remote Areas	5–10 Business Days

Delivery timelines are estimates and may vary depending on courier service availability, weather conditions, government restrictions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout.

Rushna India may occasionally offer:

Free Shipping on eligible orders
Promotional shipping offers
Limited-time shipping discounts

These offers are subject to change without prior notice.

5. Order Tracking

Once your order has been dispatched, you will receive:

Order Confirmation
Shipping Confirmation
Tracking Number
Courier Partner Details

You can use the tracking information to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners generally make up to three delivery attempts.

If delivery cannot be completed due to:

Incorrect address
Customer unavailable
Phone not reachable
Refusal to accept delivery

the shipment may be returned to Rushna India.

Additional shipping charges may apply for re-shipment.

7. Address Changes

Please ensure that your shipping address and contact information are accurate when placing your order.

Once an order has been shipped, we may not be able to modify the delivery address.

8. Delayed Deliveries

While we strive to deliver orders within the estimated timeline, delays may occur due to:

Weather conditions
Natural disasters
Political disturbances
Transport disruptions
Courier delays
Government restrictions
High order volumes during festivals or sales

Rushna India is not liable for delays caused by events beyond our reasonable control.

9. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

Do not accept the package if possible.
Take clear photographs of the package.
Contact our customer support within 24 hours of the delivery attempt.

Claims reported after this period may not be eligible for resolution.

10. Missing Items

If your order is delivered but any item is missing, please notify us within 48 hours of receiving the package.

Provide:

Order Number
Product Details
Photographs of the received package
Unboxing video (if available)

11. Split Shipments

Orders containing multiple products may be shipped separately depending on inventory availability or warehouse location.

There will be no additional shipping charges for split shipments initiated by Rushna India.

12. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

Rushna India reserves the right to:

Disable COD for certain PIN codes.
Verify orders before shipment.
Decline COD service without prior notice.

13. Undeliverable Orders

Orders returned due to:

Incorrect address
Incomplete address
Customer unavailable
Refused delivery

may be cancelled or re-shipped upon payment of applicable shipping charges.

14. Risk of Loss

Ownership and risk of loss pass to the customer upon successful delivery of the shipment to the address provided during checkout.

15. Shipping Partners

Rushna India works with trusted logistics partners to ensure reliable deliveries. Courier partners may vary depending on the destination and serviceability.